FAQ
Questions about choosing a system, placing an order, or getting support?
Use the product section before you buy and the order section after checkout. These answers cover the situations most customers are likely to need without turning the FAQ into a support manual.
Products
Choose the system that matches the problem you are solving.
These questions explain where the current products start and stop, how the bundles fit together, and when a focused product makes more sense.
The current public catalog includes the free Developer Marketing Quickstart plus Productize Your Dev Skills, Web Developer Pricing System, Marketing for Builders, Client Acquisition Without Upwork, Social Media Client Acquisition System for Freelancers, Developer Sales Playbook, Developer Proposal & Closing Kit, Agency Partnership Playbook, Freelancer Retainer System, and the Freelance Developer Launch Kit. DBL also offers four current bundles that group related systems around foundation, acquisition, sales and retention, or the broader freelance business.
Start with the business constraint that is costing you the most right now. Use Productize Your Dev Skills when the offer is vague, Web Developer Pricing System when quoting and project economics are weak, Marketing for Builders when the market does not understand or encounter the value, Client Acquisition Without Upwork when qualified opportunities are too inconsistent, Social Media Client Acquisition System when social activity is not producing useful conversations, Developer Sales Playbook when serious buyer conversations stall, Developer Proposal & Closing Kit when qualified deals get stuck at proposal or close, Agency Partnership Playbook when you want agencies to become a deliberate revenue channel, and Freelancer Retainer System when completed projects reveal legitimate continuing needs. If several parts of the business are unclear, start with the Freelance Developer Launch Kit. If you are not ready to buy, the free Developer Marketing Quickstart is the simplest place to begin.
Marketing for Builders is about creating demand around the offer: choosing the market, making the commercial argument, building proof, and operating realistic ways for the right buyers to encounter and understand the work. Client Acquisition Without Upwork is about operating the pipeline: choosing accounts worth attention, researching opportunities, reaching buyers, qualifying responses, managing follow-up and pipeline stages, and learning which acquisition routes are actually producing qualified opportunities. If buyers do not understand the value, start with marketing. If the value is clear but the pipeline keeps going empty, start with acquisition.
It is a channel-specific acquisition system for freelancers who already spend time on social media and want that activity to create buyer relevance, trust, relationships, qualified conversations, and measurable pipeline. It is narrower than Marketing for Builders, which covers the broader market, message, proof, and demand system, and narrower than Client Acquisition Without Upwork, which provides the wider acquisition operating backbone across multiple channels. Choose the social system when social media itself is the channel you want to make commercially useful.
Developer Sales Playbook works earlier in the process. It helps you run serious buyer conversations, diagnose fit, surface uncertainty, establish decision conditions, and decide whether an opportunity has actually earned a proposal. Developer Proposal & Closing Kit takes over once the opportunity is qualified and decision-ready, carrying the agreed scope, price, terms, review process, payment, and start conditions into a controlled close. If the problem is the sales conversation, start with the Playbook. If good opportunities are already qualified but stall at proposal, agreement, or payment, use the Closing Kit.
Client Acquisition Without Upwork is the broader system for building and operating an independent pipeline across acquisition channels. Agency Partnership Playbook is specifically for making agencies a deliberate source of paid work: qualifying the relationship, testing it on paid engagements, protecting scope and margin, measuring the real cost to serve, and deciding how much capacity the relationship has earned. Use the Agency Partnership Playbook when agency relationships themselves are the channel you want to develop. Use Client Acquisition Without Upwork when the larger problem is creating and managing qualified opportunities across the business.
Use it after good project work reveals a real continuing client need. The system is for turning that continuing need into a bounded recurring service with clear value, scope, request rights, pricing, protected capacity, an operating rhythm, and evidence-based renewal decisions. It is not a way to bolt an arbitrary monthly fee onto every completed project. If you do not yet have clients or continuing demand, acquisition or sales is the earlier problem to solve.
Choose the Freelance Developer Launch Kit when several parts of the business are still unclear and you need the first complete operating system across offer, pricing, proof, acquisition, sales, delivery, cash, capacity, and future demand. Choose a focused product when you already know the specific constraint and want substantially deeper treatment of that one subsystem. The Launch Kit is not a prerequisite for the specialist products, and the specialist products are not chapters you must buy one by one before the Launch Kit makes sense.
Choose the Freelancer Starter Bundle when offer, pricing, and marketing are all part of the same foundation problem. Choose the Client Acquisition Bundle when qualified opportunities are the main constraint and you want marketing, direct acquisition, social media, and agency partnerships working as one acquisition system. Choose the Freelancer Sales System when serious opportunities are reaching you but revenue is getting lost between sales conversations, proposals, closing, and post-project retention. Choose the Freelance Developer Business System when you want the Launch Kit plus the specialist systems so you can build the whole freelance business and go deeper as new bottlenecks appear. If only one area is weak, buying the focused product is the more disciplined choice.
No. The catalog follows a business progression, but you should not buy products just to complete a sequence. Start with the constraint that is limiting the business now. Offer and pricing work often make later marketing and sales easier, but a developer with a working offer and a weak close does not need to go back and buy foundation products first. The bundles exist for cases where several connected problems are active at the same time.
Orders, access & refunds
The common questions after checkout.
Lemon Squeezy handles checkout, order records, receipts, and digital delivery. Developer Business Lab handles product support and refund requests under the posted policy.
Lemon Squeezy handles order access and digital delivery. Use Lemon Squeezy My Orders and sign in with the same email address used at checkout to view the order and access the files attached to it.
First check your spam, junk, and promotions folders. If the message still is not there, open Lemon Squeezy My Orders using the same email address used at checkout. If the purchase still cannot be found or accessed after those steps, contact the Developer Business Lab Support Center.
Receipts, invoices, and order records are handled through Lemon Squeezy. Use the receipt email or Lemon Squeezy My Orders associated with the email address used at checkout rather than contacting Developer Business Lab for accounting documents.
Developer Business Lab offers a 14-Day Satisfaction Guarantee. If, after reviewing a purchase, you decide it is not useful for your business, you may request a refund within 14 days of purchase. Fair-use protections apply, and duplicate purchases are handled separately. The full terms are on the Refund Policy page.
Submit the request through the Developer Business Lab Support Center within 14 days of purchase and choose Refund request as the support category. Include the email address used for the purchase, your order number if available, the product or bundle purchased, and a brief explanation of why you are requesting a refund. Approved refunds are returned to the original payment method.
Submit a request through the Developer Business Lab Support Center. We will verify the duplicate transaction and refund the duplicate purchase. Duplicate-purchase refunds are not subject to the 14-day satisfaction period.
Handle it as a normal refund request under the 14-day refund policy. If the refund is approved, the incorrect purchase is refunded and you can place a separate order for the correct product. Developer Business Lab does not exchange one completed order for another product.
There is no automatic credit or upgrade pricing for products you already own. If you buy a bundle that includes a product you purchased individually and that earlier purchase is still within its 14-day refund period, buy the bundle first and then contact Developer Business Lab Support. Once the bundle purchase is verified, we can refund the overlapping individual purchase.
Each Developer Business Lab purchase is currently licensed to one person. Team or multi-seat licensing is not currently offered. Developer Business Lab may introduce team licensing options in the future.
If the coupon was active and applicable to the product at the time of purchase, contact the Developer Business Lab Support Center. We can verify the order and issue a partial refund equal to the missed discount. Later sales, promotions, or price reductions are not applied retroactively to completed purchases.